ECOedge Ltd is committed to protecting personal information and handling data responsibly, securely and transparently. This policy explains what information we collect, why we use it and the rights you have.
This Privacy Policy explains how ECOedge Ltd collects, uses, stores and protects personal information when you visit our website, contact us, use our services, take part in a retrofit project, or otherwise interact with us.
We aim to keep this policy clear and practical. It applies to clients, prospective clients, residents, property owners, landlords, housing providers, local authorities, installers, contractors, consultants, suppliers and other people who interact with ECOedge Ltd.
ECOedge Ltd is a UK-based retrofit consultancy and delivery business providing services including Retrofit Assessment support, Retrofit Design and Coordination, energy modelling, technical compliance, TrustMark lodgement support, installation delivery, technical assurance and retrofit consultancy.
For the purposes of data protection law, ECOedge Ltd may act as a data controller where we decide how and why personal information is used. In some project situations, we may act as a data processor on behalf of a client, such as a local authority, housing provider, landlord, installer or delivery partner.
The personal information we collect depends on how you interact with us and the type of service or project involved. We may collect:
We do not ask you to provide more personal information than we reasonably need for the relevant purpose.
We may collect personal information:
We use personal information for legitimate and lawful business purposes, including:
We do not currently send newsletters or routine marketing emails. If we introduce marketing communications in the future, we will only send them where we have a lawful basis to do so and, where required, your consent.
We only use personal information where we have a lawful basis under data protection law. Depending on the situation, we may rely on:
We may share personal information where necessary and appropriate for the relevant project, service or legal purpose. This may include sharing information with:
We only share information where there is a proper reason to do so and, where appropriate, we expect third parties to protect personal information and use it only for the agreed purpose.
Our website may collect basic technical information through hosting, security, form processing, analytics or similar website services. This may include information such as IP address, browser type, device information, pages visited and the time of your visit.
We use this information to operate the website, maintain security, respond to enquiries, understand website performance and improve the user experience.
Our website may use cookies or similar technologies. Some cookies may be necessary for the website to function properly. Others may help us understand how the website is used or support future improvements. You can usually manage cookies through your browser settings. If we introduce non-essential analytics, advertising or tracking technologies that require consent, we will update our approach accordingly.
We keep personal information only for as long as necessary for the purpose for which it was collected.
Project and business records may be kept for as long as necessary for project delivery, legal, insurance, audit, TrustMark, grant, contractual, tax, accounting, professional indemnity and compliance purposes.
When information is no longer required, we will delete it, anonymise it or securely retain it only where we have a lawful reason to do so.
We take appropriate technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These steps may include secure digital storage, controlled access to project files, password protection, use of reputable software providers, staff awareness, version control, secure sharing methods and limiting access to those who need the information for legitimate business or project purposes.
No system can be guaranteed to be completely secure, but we take data protection seriously and review our practices as our business and systems develop.
ECOedge Ltd is based in the United Kingdom. Some of the software, hosting, email, cloud storage or digital services we use may process information outside the UK or European Economic Area.
Where this happens, we expect appropriate safeguards to be in place, such as recognised contractual protections, adequacy arrangements or other lawful transfer mechanisms.
Under data protection law, you may have rights in relation to your personal information. These may include the right to:
These rights are not absolute and may depend on the circumstances, the lawful basis for processing and any legal, contractual, audit, insurance or compliance reasons for retaining information.
To exercise your rights, please contact Matt Carr – Director at matt@myecoedge.com.
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
We may update this Privacy Policy from time to time to reflect changes in our business, services, systems, legal requirements or data protection practices.
The latest version will be published on our website. Where changes are significant, we may take additional steps to bring them to your attention.
For questions about this Privacy Policy or how ECOedge Ltd handles personal information, please contact:
Matt Carr – Director
matt@myecoedge.com
Last updated: June 2026
